Share 'Did I Do Something Wrong . . . ?'

About three weeks ago , I sent Stave a small package containing pictures of the two puzzles I've completed along with a small letter/note and a little treat ( ;] ). In the note I asked if I could use my prize points to get a Stave Mug. Did I do something wrong? It's been a few weeks now , and I have yet to receive the mug. I don't know how this would usually work because this is my first time doi…